Frequently asked questions
Everything you need to know about raffle competitions.
How do I enter a competition?
Choose the competition you would like to win.
Select a number or get a lucky dip.
Checkout with your billing and card details.
Receive a confirmation screen and email.
Check your entries against the entry list at the bottom of each competition.
Can I enter more than once?
Yes, you can enter as many times as you like into the same competition, as long as you are within the limit set by us.
If you exceed the limit of tickets allowed per person, you will get a notification error letting you know you can’t enter anymore into that same competition.
How is the winner picked?
When the competition closes, it will go into the closed competitions page. You will be able to see a list of all entries. Please follow us on social media and make sure to have your notifications on. We will do the draw live using Google Random Number Generator. The winner will usually be called on the live draw.
How is the prize delivered?
After the winner is announced, we will get in touch to arrange a suitable delivery date and time. If the winner is local, we may hand deliver the prize.
Can I come to the live draw?
All draws are done through our social livestreams. You will not be able to attend the physical draw, but you can watch the live on our social platforms.
What if the winner doesn't answer on the live draw?
We have all the winners contact information, so we will get in touch with them through those details after the livestream if we can’t get a hold of them on the live draw.
Which cards do you accept?
We accept only Visa and Mastercard.
What happens if a competition doesn't sell out?
We will give 50% of the ticket sales to the winner unless we decide to give away the prize instead. We may choose to increase that percentage at our discretion.
How do I enter for free?
You can find details on how to enter for free on our competition terms and conditions page.
How do I close my account?
Send us an email to [email protected] with the subject ‘CLOSE MY ACCOUNT’ from the email you use for your account.
How do I remove my saved cards?
Go to your account dashboard by clicking on ‘MY ACCOUNT’, then on PAYMENT METHODS. There you can remove any saved cards.